1. Coverage and serviceability

We deliver only to pincodes marked serviceable at the time of checkout. Serviceability can depend on product size, inventory, delivery partner, COD eligibility and access conditions. Acceptance of one order does not guarantee that every product can be delivered to the same pincode.

• The checkout result is authoritative for the selected address and basket.
• We currently serve supported Indian locations; we do not offer international delivery unless explicitly stated.

2. Charges and delivery estimates

Delivery charges, any free-delivery threshold and the estimated minimum and maximum days are calculated from the active shipping rule and displayed before order placement. Estimates normally begin after order confirmation and payment verification where required.

• An estimate is not a guaranteed appointment unless we expressly confirm one.
• Weekends, public holidays, remote-area routing, weather, disruption and large-item handling can affect timing.
• If separate items ship independently, you will not be charged more than the delivery amount accepted at checkout unless you approve a later change.

3. Processing and updates

• We may verify stock, address, phone and payment before dispatch.
• Available tracking or status updates appear in your account or are sent to your registered contact details.
• Contact support if the order has no movement beyond the displayed estimate. We will investigate with the fulfilment team.

4. Receiving a delivery

• Ensure the address, pincode and phone number are accurate and that an authorised adult is available.
• We or the delivery partner may use OTP, signature, photograph or another proportionate method as proof of delivery. Share a delivery OTP only when receiving the order.
• Inspect the outer package for visible damage or tampering before accepting where reasonably possible and record concerns with the delivery person.
• For bulky products, ordinary delivery does not include installation, wall mounting, carpentry, dismantling, hoisting or movement through unsafe or inaccessible spaces unless expressly included.

5. Failed attempts and address changes

If delivery fails because the address is wrong, access is unavailable, the recipient cannot be reached, or COD payment is not ready, we may make another attempt or return the order to origin. We will tell you the available next step.

• Address changes are possible only before fulfilment reaches a stage where rerouting is unsafe or unavailable.
• Any re-delivery cost caused by customer-supplied incorrect information will be disclosed before it is charged; statutory remedies remain unaffected.

6. Damage, missing items, wrong delivery or delay

Contact us promptly after delivery with the order number, label and clear photographs or video where available. Keep the product, accessories and packaging until we give instructions. Evidence helps investigation but does not remove a remedy required by law.

• For a defective, damaged, spurious, wrong or materially misdescribed item, use the Returns, Replacements and Refunds Policy.
• If delivery is materially later than the stated delivery schedule and you no longer want the order, contact us before accepting it. We will provide the remedy required by the circumstances and applicable law.

7. Store pickup

Pickup is offered only when shown at checkout. Wait for a ready-for-pickup notification, bring the order confirmation and requested verification, and inspect the handover where practical. The pickup location, hours and collection instructions appear on the Store Pickup page or order update.