1. Cancelling your order
Open Account → Orders → Order Details and use the cancellation action when displayed. You may cancel the full order or an eligible quantity of an item. If the action is unavailable, contact support immediately; cancellation is not guaranteed once dispatch or another non-cancellable fulfilment stage begins.
- Provide a cancellation reason so we can process and improve the service.
- An order already delivered cannot be cancelled; an eligible return may be requested instead.
- A cancellation is complete only when the order status or our confirmation says it is cancelled.
2. Cancellation by KochasKart
We may cancel an affected item or order for unavailable or damaged stock, an obvious catalogue or price error, an unserviceable address, failed payment or verification, suspected fraud or promotion abuse, a legal or safety restriction, or an event genuinely beyond reasonable control.
3. Payment and refunds
- No refund is required for an unpaid or uncaptured transaction.
- For captured online payment, the approved amount is initiated to the original payment source unless another lawful method is agreed.
- For a partial cancellation, item value and applicable discount are recalculated by the order system. Shipping treatment depends on the remaining order and the amount lawfully chargeable.
- COD orders cancelled before collection have no payment refund; any amount already collected is handled under the Refund Policy.
4. Coupons and benefits
A coupon or promotional benefit may be recalculated after partial cancellation. A redeemed coupon is not automatically reissued unless its terms or our confirmation say so. We will not use this rule to withhold a refund required by law.